Responsible gambling

At WinSpirit, we take the issue of responsible gaming very seriously. We want all our players to have a fun and safe experience while playing on our platform.

Identifying Problem Gambling Signs

Problem gambling can affect anyone, regardless of their background or circumstances. It's essential to recognize the signs of problem gambling in yourself or someone you know. Some common indicators include:

• Spending more time and money than intended
• Feeling anxious or irritable when unable to gamble
• Lying about your involvement with gambling
• Using gambling as a way to cope with emotional issues
• Chasing losses by continuing to play

Harm Reduction Strategies

If you think you may have a problem with gambling, there are steps you can take to reduce the harm:

• Set limits: Limit your deposits, wins, and losses to prevent excessive spending.
• Take breaks: Regularly take time off from playing to avoid becoming too immersed in the game.
• Seek help: Talk to friends, family, or a professional counselor about your concerns.

Setting Limits

At WinSpirit, we offer various tools to help you set limits:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to prevent overspending. These limits are enforced automatically by our system.
• Loss Limits: Set daily, weekly, or monthly loss limits to ensure that your losses do not exceed a certain amount.
• Session Reminders: Receive notifications after set play duration to remind you to take breaks.

Self-Exclusion

If you feel that you need more help managing your gaming habits, we offer self-exclusion options:

• Temporary Self-Exclusion: Suspend your account for 7 days, 14 days, 1 month, 3 months, 6 months, or 12 months.
• Permanent Self-Exclusion: Permanently close your account and take a break from gaming. This will prevent you from re-registering under the same name/email for at least 5 years.

Additional Resources

We want to ensure that our players have access to support when they need it. We've partnered with various organizations to provide:

• Problem Gambling Foundation (PGF) – New Zealand: Helpline 0800 664 262, website www.pgfnz.com, counseling and support for problem gambling.
• Department of Internal Affairs Gambling Harm Reduction
• Samaritans (NZ): 0800 726 666 – Emotional support for gambling-related distress.
• Gamblers Anonymous: Support meetings and resources.

Your Safety is Our Priority

At WinSpirit, we're committed to providing a safe and enjoyable gaming environment. If you need assistance or have any concerns about responsible gaming, please don't hesitate to contact us.